What is "Invalid Session Information" and how do I solve it?

This error message can be caused by settings on your device/browser. We have detailed some common solutions for various browsers and devices. If you don't see your browser or device please contact us at help@intix.com and we'll be happy to assist.

iPhone or iPad - Safari

Safari or iOS is not up to date

1. Open Settings.
2. Select General, then Software Update.
3. If an update is available, select Download and Install.
4. To enable automatic updates, select Automatic Updates.

Cookies are blocked

1. Open Settings and select Apps → Safari.
   On older iOS versions, go directly to Settings → Safari.
2. Under Privacy & Security, make sure Block All Cookies is turned off.
3. Select Clear History and Website Data.
4. Reopen Safari and try again.

Mac - Safari

Cookies are blocked

1. Open Safari.
2. Select Safari → Settings.
   On older versions, this may be called Preferences.
3. Select the Advanced or Privacy tab.
4. Make sure Block all cookies is turned off.
5. Close the settings window, restart Safari and try again.

Windows or Mac - Google Chrome

Chrome is not up to date

1. Open Chrome.
2. Select the three dots in the top-right corner.
3. Select Help → About Google Chrome.
4. If an update is available, install it and select Relaunch.

Cookies are blocked

1. Open Chrome.
2. Select the three dots → Settings.
3. Select Privacy and security → Third-party cookies.
4. Allow cookies, or add intix.com.au to the list of sites allowed to use cookies.
5. Close and reopen Chrome, then try again.

Clear cached data

1. Open Chrome.
2. Select the three dots → Delete browsing data.
3. Select Cached images and files.
4. Select Delete data.
5. Reopen Chrome and try again.

Windows or Mac - Microsoft Edge

Edge is not up to date

1. Open Edge.
2. Select the three dots → Help and feedback → About Microsoft Edge.
3. Install any available updates.
4. Restart Edge.

Cookies are blocked

1. Open Edge and select Settings.
2. Select Cookies and site permissions → Manage and delete cookies and site data.
3. Allow cookies, or add intix.com.au to the list of sites allowed to use cookies.
4. Close and reopen Edge, then try again.

Windows or Mac — Mozilla Firefox

Firefox is not up to date

1. Open Firefox.
2. Select the menu button in the top-right corner.
3. Select Help → About Firefox.
4. Install any available updates and restart Firefox.

Cookies are blocked

1. Open Firefox and select Settings.
2. Select Privacy & Security.
3. Under Enhanced Tracking Protection, select Standard.
4. Close and reopen Firefox, then try again.

Android - Google Chrome

Chrome or Android is not up to date

1. Open the Google Play Store.
2. Search for Google Chrome.
3. Select Update if an update is available.
4. Also check Settings → System → Software Update for Android updates.

Clear cached data

1. Open Chrome.
2. Select the three dots → Settings.
3. Select Privacy and security → Delete browsing data.
4. Select Cached images and files.
5. Select Delete data.
6. Reopen Chrome and try again.

Other troubleshooting tips

• Make sure you are using the latest version of your browser.
• Try opening the INTIX website in a private or incognito window.
• Try a different supported browser, such as Chrome, Safari, Edge or Firefox.
• Disable any ad blockers or privacy extensions temporarily.
• Check that your device’s date and time are set automatically.
• If you are using a work or school network, try a different network or mobile data connection.

If the issue continues, please email help@intix.com and include:

• The browser and device you are using
• The event or page you are trying to access
• A screenshot of the error message
• The steps you have already tried