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How to stop your membership from renewing automatically

Auto renewal is managed by the club, venue or organisation you bought your membership from, not from your INTIX account. Contact them and ask to be opted out of auto renewal, and do it before the new season starts to avoid being charged.

What auto renewal means

If you opted in to auto renewal when you bought your membership or season ticket, the card saved on your membership is charged automatically when the next season begins. You keep the same seat or category from one season to the next without having to buy again.

You'll get a reminder email 3 days before the charge is due, so you always have notice before any money leaves your account.

How to opt out

There is no auto renewal switch in your own INTIX account. Your membership is held by the organisation that sold it to you, and only they can turn auto renewal off.

  1. Contact the club, venue or organisation you bought your membership from. Their contact details are on your order confirmation email, and on their ticketing or membership page.
  2. Tell them you'd like to opt out of auto renewal for the coming season, and include your name, email address and member number if you have it.
  3. They'll switch it off at their end. Ask them to confirm once it's done.

Do this before the new season's start date. That date is what triggers the charge, so once it passes the payment may already be on its way.

If the next season has already been set up

Sometimes an organisation has already created the new season and your renewal is sitting on your account as an unpaid order. That's still fine, ask them to cancel that membership for the new season instead. The charge is removed and you won't be billed.

FAQ's

  • One membership at a time. If you hold more than one membership or season ticket, each one has to be opted out separately. Ask for all of them by name if you want them all stopped.
  • Other people on your order aren't affected. If you bought as a group or family, opting out or cancelling applies only to your own membership. Everyone else on the order keeps theirs.
  • Opting out doesn't cancel your current season. You keep your seat and your benefits for the season you've already paid for. Auto renewal simply won't charge you again next time.
  • If you change your mind, contact the organisation again, they can create an Unpaid order and re-enrol you while renewals are still open.

Already been charged?

If a renewal has gone through and you didn't want it, contact the organisation you bought from as soon as you can. Refunds and their timing are set by that organisation's own terms and conditions, not by INTIX.

 

Questions? Email help@intix.com