---
title: "Why can't I see the \"Add to Apple Wallet\" or \"Add to Google Wallet\" button?"
description: The wallet button you see depends on the device and web browser you're using. If you don't see a button, you're most likely on a browser that doesn't support adding passes directly.
---
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# Why can't I see the "Add to Apple Wallet" or "Add to Google Wallet" button?
## The wallet button you see depends on the device and web browser you're using. If you don't see a button, you're most likely on a browser that doesn't support adding passes directly.
Your membership or ticket can be added to:
- **Apple Wallet** – for iPhone, iPad, and Mac users
- **Google Wallet** – for Android users and Google Chrome users
To keep things simple, the portal shows you the button that matches your device. So you'll normally see **one** button, not both.
**Why Don't I See a Wallet Button?**
If your device or browser doesn't support adding a wallet pass directly, you'll see a link to this help article instead of an **Add to Wallet** button.
This can happen if:
- You're using a browser that doesn't support wallet passes, such as Firefox or another less common desktop browser.
- You're viewing the portal inside an in-app browser (for example, from Facebook, Instagram, or some email apps), which may restrict wallet functionality.
- Your browser is out of date and doesn't support digital wallet passes.
**Note:** The option to add a membership to Apple Wallet or Google Wallet is currently available only through the emailed PDF ticket notification. This feature is not currently supported within the INTIX app.
**How to Add Your Pass**
#### Apple Wallet (iPhone, iPad or Mac)
1. Open your membership portal in **Safari**.
2. Select **Add to Apple Wallet**.
3. Follow the on-screen prompts to save your pass.
#### Google Wallet (Android or Computer)
1. Open your membership portal in **Google Chrome**.
2. Select **Add to Google Wallet**.
3. Follow the prompts to save your pass.
If you're using Google Chrome on a computer, your Google Wallet pass will automatically sync to your Android phone when you're signed in with the same Google account.
**Open the Portal in a Supported Browser**
If you've opened the portal from within another app (such as an email app, Facebook, Instagram, or another messaging application), you may need to open it in your device's web browser first.
1. Tap the **More** (⋯) or **Share** icon.
2. Select **Open in Browser**.
3. Open the page in:
- **Safari** (for Apple Wallet)
- **Google Chrome** (for Google Wallet)
4. Tap the relevant **Add to Wallet** button.
#### **Troubleshooting Apple Wallet**
If tapping **Add to Apple Wallet** doesn't work, try the following troubleshooting steps.
**1. Make Sure You're Using the Safari App**
If you opened the link from an email (such as Gmail or Outlook) or from a text message, you may still be viewing the page inside a built-in browser, even if it looks like Safari.
Try one of the following:
- Look for a **compass icon** or **Open in Safari** option and tap it.
- Alternatively, copy the website address, open the standalone **Safari** app, paste the link into the address bar, sign in again, and try adding your pass.
**2. Disable Content or Ad Blockers**
Some content blockers or privacy extensions can prevent the wallet pass from downloading.
To temporarily disable them:
1. Open **Settings**.
2. Go to **Apps \> Safari \> Extensions**.
3. Turn off any content blockers or ad-blocking extensions.
4. Return to the portal and refresh the page before trying again.
**3. Clear Safari Website Data**
Occasionally, cached website data can prevent the **Add to Apple Wallet** button from responding.
To clear your Safari data:
1. Open **Settings**.
2. Navigate to **Apps \> Safari**.
3. Tap **Clear History and Website Data**.
4. Select **All History**.
5. Tap **Clear History**.
6. Reopen the membership portal and try again.
**4. Restart Safari and Your iPhone**
A temporary iOS issue can sometimes prevent Safari from handing the pass over to Apple Wallet.
### Close the apps
1. Swipe up from the bottom of the screen and pause in the middle.
2. Swipe up on both **Safari** and **Wallet** to close them.
### Restart your iPhone
For iPhones with Face ID:
1. Press and quickly release the **Volume Up** button.
2. Press and quickly release the **Volume Down** button.
3. Press and hold the **Side Button** until the Apple logo appears.
Once your phone has restarted, try adding the pass again.
**5. Try an Alternative Method**
If the button is still not responding:
- Rotate your phone into **landscape orientation**, then try tapping the button again.
- Alternatively, open the portal in **Google Chrome** or **Firefox** on your iPhone and try downloading the pass from there. Although Safari is recommended, another browser may successfully trigger the download.
#### If the ticket or order is cancelled
If a ticket or order is cancelled, the barcode is automatically removed from the Apple Wallet or Google Wallet pass. This ensures the pass can no longer be used for entry and cannot be mistaken for a valid, active ticket.
**Still Need Help?**
If you've completed all of the troubleshooting steps above and you're still unable to add your membership or ticket to your wallet, please contact our support team.
When contacting us, please include:
- The type of device you're using (e.g. iPhone 15, Samsung Galaxy S24)
- Your operating system version (iOS or Android)
- The browser you're using (Safari, Chrome, etc.)
- Whether you're trying to add a **ticket** or a **membership**
- Does nothing happen?
- Do you receive an error message?
- Does the download fail?What happens when you tap **Add to Wallet**
- A screenshot or screen recording, if possible, to help us investigate.
**Still stuck?**
If you've tried the steps above and still can't add your membership to your wallet, please contact us at help@intix.com and can try to assist you.
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